A. By providing Dr. Live with your bank card number and/or any other associated payment details, you agree that Dr. Live is authorized to immediately invoice your account for all fees and charges due and payable to Dr. Live hereunder and that no additional notice or consent is required.
B. You agree to pay all fees or charges in accordance with the fees, charges, and billing terms of Dr. Live at the time a fee or charge is due and payable and all the payments shall be made using Dr. Live’s authorized payment gateway.
C. Your payment transactions will be executed by an appointed "Payment Gateway". The Payment Gateway is a separate entity that will collect your payment and forward it to the processing bank for further execution. The Payment Gateway will be responsible for executing all transactions with your bank or MFS provider. All information related to your MFS, Card/Bank Account will be exclusively dealt with by the Payment Gateway and the Bank. We will not ask for your payment information on our Application nor do we retain your payment information. The use of your MFS, credit/debit card or account to account transfer services is governed by the agreed terms and conditions between you and your bank. For any unsuccessful payment or other payment related queries, you must contact your Card issuing Bank or the Bank in which you maintain your account. Once you confirm your payment, you will not be able to cancel your order. You agree that we are authorized to bill your account and charge your designated method of payment when payments are due, including any sales or other applicable tax that may be required.
D. If the doctor is not available in any pre-scheduled session or there is any technical glitch in our system that made the platform unavailable for the users, you can request for a refund through Dr. Live or through our dedicated customer care chat from the device or helpline number 01765750808 or emailing us at care@doctorlive.app. For refund, authorized payment gateway will be used & the earliest possible time will be applicable as payment gateway is not will deal it separately.
E. Dr. Live will make the refund within 10 days provided that the refund needs to be claimed within 10 days.
F. If your Services are obtained by, or if you are registered as a user by, your employer or any third party (for example, bank, financial institution, payment service provider, supermarket etc.), in that case the following processes and terms will apply, unless a different process and/or term has been agreed with the third party- We shall issue invoices to your employer or the third party for our Services to you and payments shall be payable by them to Us as per terms and conditions as agreed between your employer or the third party concerned and us. We reserve the right to suspend and/or terminate our Services to you with immediate effect in case your employer or the third party fails to make payments to us as per our agreement with them or is in breach of any provision of the agreement or the agreement gets expired or terminated for any reason.