For patients
What is Dr Live?
Dr Live is a 24/7 telemedicine service. With the Dr Live app you can video-consult a qualified doctor for primary healthcare any time, from anywhere.
How do I consult a doctor?
Download the Dr Live app and log in with your mobile number. Choose a doctor from the list and send a booking. Once the doctor confirms and you pay, you get your consultation by video call.
How do I register?
Open the app and enter your mobile number. Enter the OTP code we send by SMS and your account is ready.
How does booking work?
Pick a time on the doctor’s profile and send a booking request. When the doctor accepts, you get a notification and the payment option appears under “My Bookings”.
Can I choose my own doctor?
Yes. Browse the available doctors by specialty, experience and rating and choose the one you want.
How much does a consultation cost?
Fees vary by doctor and each doctor’s fee is shown in the app before you book. Consultations start from only BDT 100.
How do I pay?
You can pay by mobile banking (bKash, Nagad, Rocket, Upay), credit/debit card (Visa, Mastercard) and the other payment methods shown in the app.
How do I get my prescription?
After the consultation the doctor sends a digital prescription in the app. You can view, download or share it any time from your booking history.
Can I consult from outside Bangladesh?
Yes. With an internet connection you can consult on Dr Live from anywhere in the world. If you don’t have a smartphone, you can get care at your nearest Dr Live Health Point.
For doctors
How do I register?
Download the “Dr Live for Doctors” app, open an account with your mobile number and complete your profile.
What documents do I need?
Your specialty, qualifications, workplace and experience, plus your BMDC registration details and proof. Upload the documents the app asks for during registration.
How are doctors verified?
The Dr Live admin team checks your details and BMDC registration. Your profile becomes visible to patients only after approval.
How does a consultation work?
Patients’ booking requests arrive as notifications. When you accept, the patient pays; then at the set time you video-call from the app, consult and write the prescription.
How are payments and earnings handled?
Earnings from every completed consultation are added to the Earnings section of the app. Add your bank details and request a withdrawal. Our team shares the detailed terms after registration.
For organisations
What corporate healthcare does Dr Live offer?
Under a corporate plan your employees can video-consult doctors through the app — free or at a discounted price, as agreed.
How does an organisation become a corporate partner?
Fill in the form on the Corporate page or call us. We’ll understand your needs, propose a plan and open your corporate account once the agreement is signed.
How do employees use the service?
Once your employee list is added to the corporate account, employees download the Dr Live app and log in with their own number to use the plan.
For Health Point agents
What is a Health Point?
A Health Point is a Dr Live digital health corner in a local pharmacy, where anyone can video-consult a doctor with the agent’s help.
Who can become a Health Point agent?
Any pharmacy owner who wants to help local people get Dr Live’s service can apply.
What do I need to register?
Owner’s name, mobile and WhatsApp number, photos of both sides of the National ID, owner’s photo, pharmacy name, location and address, pharmacy photos and required documents (such as trade and drug licences).
How does the agent model work?
The agent listens to local patients, books a consultation with a suitable doctor in the Dr Live app and explains the prescription. After verification our team shares training, branding and detailed terms.